Sıkça Sorulan Sorular

Answers to common questions about Livia Sorell jewelry, orders and delivery.

What materials do you use?

Our collections center on 925 sterling silver. Finish, gemstone, plating and measurement details are listed on each product page so you can review the exact specifications before ordering.

How long does order preparation take?

Orders are typically prepared and dispatched within 1–3 business days. Personalized or made-to-order pieces may need additional preparation time when this is stated on the product page.

How long does delivery take?

Estimated delivery after dispatch is 5–10 business days to the United States and European Union, 7–12 business days to Canada, and 7–21 business days to other international destinations. Carrier, customs, weather and public-holiday delays can affect these estimates.

Will I receive tracking?

Yes. Once your order ships, we send a shipping confirmation email with its tracking number. Tracking updates may take a short time to appear after the carrier receives the parcel.

Will I pay customs charges in the United States?

For orders shipped to the United States, applicable customs duties and import taxes are covered by Livia Sorell Jewelry. Customers in the United States should not be asked to pay additional customs charges at delivery.

How should I care for my jewelry?

Avoid prolonged contact with moisture, perfume, lotions and household chemicals. Wipe the piece gently after wear and store it separately in a dry place. Follow any product-specific care information shown on the product page.

Can I return an order?

Eligibility, time limits, exclusions and return instructions are explained in our Refund Policy. Please review it before sending anything back and contact us first if you need help with a return.

How can I contact Livia Sorell?

Use our Contact Us page or email livia@liviasorell.com. Include your order number when contacting us about an existing order.