Frequently Asked Questions

Answers to common questions about Livia Sorell jewelry, orders and delivery.

What materials do you use?

Our collections center on 925 sterling silver. Finish, gemstone, plating and measurement details are listed on each product page so you can review the exact specifications before ordering.

How long does order preparation take?

Orders are typically prepared and dispatched within 1–3 business days. Personalized or made-to-order pieces may need additional preparation time when this is stated on the product page.

How long does delivery take and what does shipping cost?

Transit estimates begin after dispatch. United States orders use USPS Ground Advantage and normally arrive in 2–5 business days for USD 9.90. Canada, Germany and United Kingdom orders use USPS Priority Mail International and normally arrive in 6–10 business days for USD 25.00. Türkiye delivery is estimated at 2–5 business days, with the current rounded TRY rate shown at checkout. Under the current rate structure, additional items in the same order do not add a further shipping charge.

Is complimentary shipping available?

Complimentary shipping is available on United States orders over USD 75. The current Türkiye threshold is shown in local currency at checkout.

Will I receive tracking?

Yes. Once your order ships, we send a shipping confirmation email with its tracking number. Tracking updates may take a short time to appear after the carrier receives the parcel.

Will I pay customs duties or import taxes?

Customs duties, import taxes and carrier handling charges may apply to international shipments. Any amount explicitly shown as included at checkout is covered as stated there. Unless checkout states that these charges are included, the recipient is responsible for charges assessed by the destination country.

How should I care for my jewelry?

Avoid prolonged contact with moisture, perfume, lotions and household chemicals. Wipe the piece gently after wear and store it separately in a dry place. Follow any product-specific care information shown on the product page.

Can I return an order?

Eligibility, time limits, exclusions and return instructions are explained in our Refund Policy. Please review it before sending anything back and contact us first if you need help with a return.

How can I contact Livia Sorell?

Use our Contact Us page or email livia@liviasorell.com. Include your order number when contacting us about an existing order.