Privacy policy

Last updated: July 26, 2026

Livia Sorell Jewelry (“Livia Sorell,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit liviasorell.com, place an order, contact us, create an account, subscribe to marketing communications, or otherwise interact with our services.

1. Who We Are

Livia Sorell Jewelry is operated by:

Business Owner: Mustafa Bertan
Business Address: Bağlarbaşı Mah., İnönü Cad., Ural Apt. No: 15, İç Kapı No: 14, Maltepe, Istanbul, Türkiye
Email: livia@liviasorell.com
Telephone: +90 535 989 21 40

For applicable data protection laws, Mustafa Bertan is the controller of the personal information described in this Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with our store, we may collect:

Your name, email address and telephone number.
Billing, delivery and contact addresses.
Order, purchase, return and transaction details.
Product selections, jewelry finish and size preferences.
Personalization details, gift messages or other information you voluntarily submit.
Customer account and login information.
Communications sent to customer service.
Reviews, survey responses and marketing preferences.
IP address, browser, device, network and approximate location information.
Website activity, referring pages, interactions with advertisements and cookie identifiers.
Payment-related information processed by Shopify and the enabled payment providers. We do not directly store complete payment card details.

3. How We Collect Information

We collect personal information:

Directly from you when you place an order, create an account, subscribe, submit a form or contact us.
Automatically through cookies, pixels and similar technologies.
From Shopify and applications used to operate our store.
From advertising, analytics and social media platforms where permitted.
From service providers involved in payments, shipping, fraud prevention and customer support.

4. How We Use Personal Information

We may use personal information to:

Process, fulfil, deliver and track orders.
Provide customer service and respond to requests.
Manage returns, refunds and disputes.
Maintain customer accounts.
Prevent fraud, abuse and unauthorized transactions.
Improve our products, store and customer experience.
Measure store performance and understand how visitors use our website.
Send transactional emails concerning orders and accounts.
Send marketing emails where you have consented or where otherwise permitted by law.
Display and measure advertising through Google, Meta and TikTok.
Operate loyalty, review and customer engagement features through Growave.
Meet accounting, tax, legal and regulatory requirements.
Establish, exercise or defend legal claims.

5. Shopify and Other Service Providers

Our store is hosted by Shopify. Shopify processes personal information when you visit our store, create an account or make a purchase. Shopify may also process information based on your interactions with Shopify and other merchants to provide security, analytics, personalization and other enhanced services.

You can learn more in the Shopify Consumer Privacy Policy.

We may also disclose information to service providers that help operate our business, including:

Shopify and enabled payment providers.
Shipping and logistics carriers.
Google, including Google Analytics, Google Ads and Google & YouTube services.
Meta, including Facebook and Instagram advertising services.
TikTok advertising and measurement services.
Shopify Email.
Growave for loyalty, reviews, wishlists or customer engagement features.
Hosting, security, fraud prevention, analytics, accounting and technical service providers.
Government authorities or other parties where disclosure is legally required.

These providers may process information according to their own privacy policies.

6. Cookies and Advertising

We use cookies and similar technologies that are necessary to operate the store, remember preferences, measure performance, prevent fraud and support advertising.

With your consent where required, Google, Meta, TikTok, Shopify and other partners may use cookies or pixels to measure advertisements and provide advertising based on activity across websites or services.

You can manage applicable preferences through our cookie banner. You may also adjust your browser settings, although blocking necessary cookies can prevent parts of the store from functioning properly.

We do not sell personal information in exchange for money. However, disclosure of identifiers or website activity to advertising partners may be considered “sharing,” “targeted advertising,” or a “sale” under certain US state privacy laws.

Where applicable, you may opt out using the Your Privacy Choices or data-sharing opt-out link provided on our website. We also honor legally required browser-based opt-out signals, such as Global Privacy Control, where supported.

7. Marketing Communications

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link in an email or contacting us at livia@liviasorell.com.

Unsubscribing from marketing does not prevent us from sending essential order, account, security or customer-service communications.

8. International Data Transfers

We operate from Türkiye and sell internationally. Your information may be processed in Türkiye, Canada, the United States, the European Economic Area, the United Kingdom or other countries where Shopify and our service providers operate.

These countries may have privacy laws different from those in your country. Where required, appropriate legal safeguards are used for international transfers.

9. Retention

We retain personal information only for as long as reasonably necessary to:

Fulfil the purposes described in this policy.
Maintain order, accounting and tax records.
Provide customer service.
Detect fraud or abuse.
Resolve disputes and enforce agreements.
Meet applicable legal obligations.

Retention periods vary depending on the type of information and applicable law. Information may be deleted or anonymized when it is no longer required.

10. Your Privacy Rights

Depending on where you live, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of personal information.
Object to or restrict certain processing.
Withdraw consent.
Request a portable copy of certain information.
Opt out of targeted advertising or qualifying data sharing.
Appeal a decision concerning a privacy request.
Lodge a complaint with the applicable data protection authority.

To submit a request, contact livia@liviasorell.com. We may need to verify your identity before completing the request.

You will not be discriminated against for exercising an applicable privacy right.

11. Children’s Privacy

Our services are not specifically directed toward children, and we do not knowingly seek to collect personal information from children.

If you are not legally capable of entering into a purchase agreement in your jurisdiction, you should use our services only with the involvement and permission of a parent or legal guardian.

If you believe a child has provided personal information without appropriate authorization, contact us so that we can review and delete it where required.

12. Data Security

We use reasonable administrative, organizational and technical safeguards intended to protect personal information. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security or content practices of those third parties.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services or legal obligations. The revised version will be posted on this page with an updated revision date.

15. Contact Us

For questions or privacy requests:

Livia Sorell Jewelry
Mustafa Bertan
Bağlarbaşı Mah., İnönü Cad., Ural Apt. No: 15, İç Kapı No: 14
Maltepe, Istanbul, Türkiye
Email: livia@liviasorell.com
Telephone: +90 535 989 21 40